Wallet credit
Payments are credited to the wallet after the selected gateway confirms the transaction. Pending or failed payments are not treated as available balance.
SMM.BZ policy
Refund policy
A plain-language guide to wallet credit, order issues, and support review.
Order issues
If a provider cannot deliver an order, contact support with the order number. Refund or adjustment decisions are reviewed against the recorded order status and provider response.
Before you submit
Check the destination, quantity, minimum, maximum, and service notes carefully. A submitted order may not be reversible once provider dispatch has started.
This page is a plain-language operating summary. Review the final policy text configured for your account before publishing it as a legal notice.