FAQ
Answers before your first order.
A short guide to accounts, services, wallet credit, delivery, and support.
Can I browse before signing in?
Yes. The catalog, service detail pages, pricing overview, API overview, and support information are public. Login is required when you submit an order.
How is the order price calculated?
The service rate is shown per 1,000 units. The calculator multiplies that rate by the quantity you enter and shows the estimated total before submission.
Does every service include refill or cancellation?
No. Those controls are service-specific. The catalog and detail page show the recorded support flags before you order.
How long does delivery take?
Delivery timing depends on the selected service and provider. The panel shows the recorded ETA when it is available and otherwise labels it provider-dependent.
How do I add funds?
Choose an active payment gateway from the add-funds flow. Wallet credit becomes available after the gateway confirms the payment.
Can I use an API or reseller panel?
Yes. The panel includes API v2 workflows and reseller/child-panel structures. Access and keys remain account-specific.
What if an order needs help?
Open a support ticket with the order number and a short description. The order history and provider status help the team review the issue.