Refund Policy

1. Wallet Balance

Funds added to your SMM.BZ wallet are non-refundable to external payment methods (UPI, bank, etc.). Your wallet balance never expires and can be used for any service at any time.

In exceptional circumstances (account closure, technical errors), we may consider wallet refunds at our sole discretion. Please contact support to discuss your case.

2. Order Refunds

Order charges are eligible for a wallet credit refund in the following cases:

• Non-delivery: If we are unable to deliver any of the ordered quantity within a reasonable timeframe.
• Partial delivery: If only part of your order was delivered, a proportional refund to your wallet will be issued for the undelivered portion.
• Service error: If there was a technical error on our end that resulted in incorrect processing.

3. Non-Refundable Cases

Refunds will not be issued in these situations:

• Order was delivered as specified but you are not satisfied with the quality.
• Your account was private, restricted, or changed during delivery.
• You provided an incorrect link or profile URL.
• Drops that occurred after successful delivery due to the platform's algorithm.
• You violated our Terms of Service.
• The social media account was banned or suspended after delivery.

4. How to Request a Refund

To request a refund for an eligible order:

• Log into your dashboard and navigate to Support.
• Open a ticket with the category set to "Refund Request".
• Include your order ID and a clear description of the issue.
• Our team will review your request within 24–48 hours.

5. Processing Time

Approved refunds are credited to your SMM.BZ wallet within 24 hours of approval. Wallet credits can be used immediately for new orders.

6. Disputes

If you believe a decision was incorrect, you may escalate your ticket and request a senior review. We aim to be fair and transparent in all refund decisions.

7. Contact

For refund inquiries, please use our support ticket system with the "Refund Request" category. We respond within 24 hours.